There are two reasons why your money was refunded:
1, We weren’t able to send the 9mobile SME data because your 9mobile number is already on another data reseller’s subscriber’s list. Basically, what this means is that your number can’t receive data from us until you’re removed from the other subscribers’s list. To remove yourself from the list, you would need to dial *229*9# to get the subscriber’s number. Then call the individual and tell them to remove your number from their SME data subscriber’s list.
2. If you couldn’t find any info after you dialed *229*9#, then your number is not eligible to enjoy 9mobile sme data. You can buy the 9mobile data plan that is usually gifted from 9mobile.